Privacy Policy

Last updated: March 2024

Introduction

At AIBoxTech, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using our platform, you consent to the data practices described in this policy.

Information We Collect

Personal Information

  • Name, email address, and contact information
  • Business information and professional details
  • Payment and billing information
  • Identity verification documents (KYC process)

Technical Information

  • IP address and device information
  • Browser type and version
  • Operating system and platform
  • Usage data and analytics
  • Cookies and tracking technologies

Content and Usage Data

  • Documents and files you upload
  • AI-generated content and interactions
  • Platform usage patterns and preferences
  • Communication with our support team

KYC (Know Your Customer) Process

As part of our commitment to security and compliance, we may require identity verification for certain services. This process helps us:

  • Prevent fraud and ensure platform security
  • Comply with legal and regulatory requirements
  • Protect our users and maintain service quality
  • Enable advanced features and higher usage limits

KYC Information We Collect

  • Government-issued identification documents
  • Proof of address (utility bills, bank statements)
  • Business registration documents (for business accounts)
  • Selfie or photo verification

How We Process KYC Data

  • All KYC documents are encrypted and stored securely
  • We use third-party verification services for document validation
  • KYC data is only accessed by authorized personnel
  • We retain KYC information as required by law
  • You can request deletion of KYC data subject to legal requirements

How We Use Your Information

  • To provide and maintain our services
  • To verify your identity and prevent fraud
  • To process payments and manage billing
  • To communicate with you about our services
  • To improve our platform and develop new features
  • To provide customer support and resolve issues
  • To comply with legal obligations and regulations
  • To send marketing communications (with your consent)

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party services that help us operate our platform
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

Data Security

We implement comprehensive security measures to protect your personal information:

  • End-to-end encryption for all data transmission
  • Secure data centers with 24/7 monitoring
  • Regular security audits and penetration testing
  • Access controls and authentication protocols
  • Employee training on data protection
  • Incident response and breach notification procedures

Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services

KYC documents are retained for a minimum of 5 years as required by regulatory compliance.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent for marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve our services and user experience

You can control cookie settings through your browser preferences.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: